Never underestimate your Clients' Complaint !

Never underestimate your Clients' Complaint,

no matter how funny it might seem!

This is a real story that happened between the customer of General Motors and its Customer-Care Executive..

The Pontiac Division of General Motors received a complaint:

'This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem.

You see, every time I buy a vanilla ice cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm  serious  about this question, no matter how silly it sounds "What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?" The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway.

The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start.

The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.

Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla than any other flavour. Why? The answer was in the layout of the store.

Vanilla, being the most popular flavour, was in a separate case at the front of the store for quick pickup. All the other flavours were kept in the back of the store at a different counter where it took considerably longer to check out the flavour.

Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - Time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapour lock".

It was happening every night; but the extra time taken to get the other flavours allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapour lock to dissipate.

Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution, with cool thinking.

Don't just say it is " IMPOSSIBLE" without putting a sincere effort.

What really matters is your attitude and your perception.

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10 of Gandhi's Memorable Quotes

October 2 saw the birthday of Mohandas Karamchand Gandhi (1869-1948)  better known as Mahatma Gandhi. The Indian luminary, famous for leading the Indian nation to independence in peaceful means, is deemed an inspirational figure to this day, over 60 years after his death in 1948. 

As a tribute to Gandhi, here’s a collection of some of his thought-provoking quotes. 

1.
ON LIFE
"My life is my message."

2.
ON BEING A SOLDIER
“I regard myself as a soldier, though a soldier of peace.“

3.
ON FAITH IN HUMANITY
“You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty."

4.
ON NONVIOLENCE
“Nonviolence is the first article of my faith. It is also the last article of my creed.”

5.
ON THE SEVEN SINS
“Seven social sins: politics without principles, wealth without work, pleasure without conscience, knowledge without character, commerce without morality, science without humanity, and worship without sacrifice."

6.
ON TRUTH
“An error does not become truth by reason of multiplied propagation, nor does truth become error because nobody sees it. Truth stands, even if there be no public support. It is self sustained.”

7.
ON THE "STILL SMALL VOICE"
“The only tyrant I accept in this world is the 'still small voice' within me. And even though I have to face the prospect of being a minority of one, I humbly believe I have the courage to be in such a hopeless minority.”

8.
ON LIBERTY
“I’m a lover of my own liberty, and so I would do nothing to restrict yours.”

9.
ON FORGIVENESS
“The weak can never forgive. Forgiveness is the attribute of the strong.” 

10.
ON THE NATURE OF MAN
“A man is but the product of his thoughts. What he thinks, he becomes."

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Benefits of Morning Walks

Morning walk is also called as Ambulation. The oxygen that you get earlier in the morning gives energy to your joints. The air in the mornings is usually fresh and free of dust and smoke. A walk in a park or on the bank of river will refresh your mind and body. The breeze of the river is a tonic both for body and mind, the rosy color of the sunrise bring to us a wealth of pleasure.

This is an exercise which is suitable for all aged people, walking does not require athletic ability. A morning walk is the most rewarding as it reduces mental stress and drives away lethargy.

A naturally available medicine, that is your morning walk also allows you to get rid of any gastric blockages in the body that might not allow you to get a sound sleep, and also adding to the excess of pain to your body. Most diabetics have noticed a remarkable decline in their blood sugar levels.

Morning walk will help fight against stress and aids in relaxation. It helps to increase the body activity, accuracy and provides flexibility. It helps us to have a control of the body weight. It is one of the best ways to remain fit. It will increase bone density and help prevent bone damage. It will increase mental well being. It would help you in spending more healthier, safe, and worthy life.

In today`s polluted world, the only time when your lungs feel relaxed is early in the morning. We can get a little time, not filled with noise of traffic but with the relaxing sound of chirping of birds, the clear view of the blue sky relaxes you. Morning walk for people who are having heart problems, and other such diseases can work wonders. Apart from being an activity which helps in reducing mental stress it helps in keeping the body active and fresh all day. Walking early in the morning on your foot provides abundant oxygen to the body which induces rich blood circulation and removes waste toxins out of the body, resulting in purification of the blood.

While walking stretch your arms, legs, shoulders, joints etc and take deep breath during whole course of morning walk. Walk at least 20 minutes a day; keep your back straight and shoulders fixed just slightly backwards. Walking is one of the best, safest and most natural forms of exercise.

It helps to control your blood pressure; physical activity strengthens the heart so it can pump more blood with less effort and with less pressure on the arteries as the cholestrol in the body reduces gradually. Taking a walk regularly is one of the best things you can do for your back. It promotes muscular development, increases circulation. It increases your metabolism and blood circulation and also lowers your blood sugar level. Also the sweat takes out salt and dust from the physical body. In addition, this also gives a great relief to back pain.

Always walk in a brisk and upright manner and keep a fixed time for walking. Walk your way to a healthier, stronger body and mind!

Walk for a healthy body
Walking is one of the easiest ways to stay fit. You may have a busy life, but try and introduce physical activity in your life. A moderate dose of physical exercise for 30 minutes (if you can’t manage that much, even 15 minutes is okay to begin with) a day is enough to keep you healthy. This form of aerobic fitness can lift your mood, make you physically fit, and improve the quality of your life.

Before you start
Wear the right pair of walking shoes and comfortable clothes. Also remember to carry and drink water while you walk, to hydrate yourself. Walk for 15-20 minutes for the first three days, and then gradually increase the time. You can use a pedometer to count the steps you take.

Walk your way to a healthy heart
Walking can lower your cholesterol levels and decrease the risks for cardiovascular diseases. It can also strengthen your heart, muscles and lungs. A strong heart with an increased heart rate is able to carry more blood to the rest of your body. Brisk walking every day lets you burn up to 200 calories and reduces body fat.

Cuts your risk of hypertension and diabetes
According to a study, regular walking improves the BMI (body mass index) and blood pressure levels in people with diabetes. Allowing muscle movement leads to more use of glucose by the muscle cells. This also involves utilization of more insulin, which improves blood sugar levels. Low blood pressure levels can also protect against kidney failure, heart attack and stroke.

Reduces risks and effects of cancer
Research shows that in colon cancer, a speedy walk can give less time to the carcinogens present in the food to come in touch with the intestinal lining and reduce the risks of having cancer from the start itself. With improved blood circulation, walking brings in positive energy within the body and therefore lessens the side effects of chemotherapy.

Protect against miscarriages
Despite the several body changes during pregnancy, regular walking can benefit you in many ways. It can reduce fatigue and related pains, help lose weight easily, and lower risks of gestational diabetes. Walking can also prevent spontaneous abortions by lowering down the hormonal fluctuations which cause uterine contractions.

Walk for better sexual health
A regular habit of brisk walking can improve your performance in bed. Walking two miles a day boosts blood circulation which cuts down on the risk of impotency. You can be healthy and fit, and need not rely on medicines to keep your love life active.

Rejuvenate your mind and spirit
Walking benefits not just your body but also your mind. Brisk walking helps ease stress and anxiety, reduces depression and imparts a positive kick-start to your day. It improves your self-esteem, charges up the mood and helps to keep you energetic, positive and happy throughout the day.

Manage extra kilos
Proper exercise coupled with a nutritious diet can help to burn calories which would otherwise end up as fat. You can burn up to 100 kcal of energy by walking a mile and for every two miles you walk, three times per week, you are guaranteed to lose 0.5 kg every month. With a habit of brisk walking 45 minutes a day, a slimmer waistline will not remain a distant dream.

Improves brainpower
Walking stimulates the blood flow, and provides oxygen to the brain. This leads to improved functioning of the brain and better ability to recall. Besides, a moderate dose of physical activity is also known to lower the risk of dementia and Alzheimer’s disease in seniors.

Add years to your life
Exercising can add to longevity. Thirty minutes of daily physical activity is said to extend your life by 1.3 years. More importantly, it can keep you fit by preventing, or delaying, the onset of age-related conditions such as osteoarthritis. Walking with peers can also cheer you up and motivate you.

Last word: Consult your doctor
If you happen to suffer from any condition, and intend to start walking, it is always better to consult your doctor first. Discuss whether you need to take any precautions and follow his suggestions about whether you should go for brisk walk, and also how

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The Ant Philosophy - Inspirational

I think everybody should study ants. They have an amazing four-part philosophy, and here is the first part: ants never quit. That's a good philosophy. If they're headed somewhere and you try to stop them, they'll look for another way. They'll climb over, they'll climb under, they'll climb around. They keep looking for another way. What a neat philosophy, to never quit looking for a way to get where you're supposed to go.

Second, ants think winter all summer. That's an important perspective. You can't be so naive as to think summer will last forever. So ants gather their winter food in the middle of summer.

An ancient story says, "Don't build your house on the sand in the summer." Why do we need that advice? Because it is important to think ahead. In the summer, you've got to think storm. You've got to think rocks as you enjoy the sand and sun.

The third part of the ant philosophy is that ants think summer all winter. That is so important. During the winter, ants remind themselves, "This won't last long; we'll soon be out of here." And the first warm day, the ants are out. If it turns cold again, they'll dive back down, but then they come out the first warm day. They can't wait to get out.

And here's the last part of the ant philosophy. How much will an ant gather during the summer to prepare for the winter? All he possibly can. What an incredible philosophy, the "all-you-possibly-can" philosophy.

Wow, what a great philosophy to have—the ant philosophy. Never give up, look ahead, stay positive and do all you can.

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